The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

AdamHFG's avatar
AdamHFG
New Member
4 years ago

Technician Invite not sending

Got my licenses activated over the past few days however one of my Helpdesk Techs is not getting the invite link to set up his account. All of my other techs had no issues setting up their accounts. This one however I have verified it's not in Junk/Spam/O365 Quarantine nor does it appear to be coming to our email sever at all. Any assistance you can provide would be most helpful. 

Question

1 Reply

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    4 years ago

    Dear AdamHFG,

    Thanks for reporting the issue.

    I'd like to get our support team involved to investigate the issue from our side.

    I will message you to connect to our experts.

    Thanks.

    Have a nice day,

    Robi