GoToResolve performance
I had a performance issue today, connecting to a customer machine with an attended session. The connexion quality was poor and only had a frozen screen. I tried twice. Then I tried to connect with GoTo Assist 4 and everything went fine and responsive. Do GoTo Resolve need a lot more ressources than GoTo Assist ? Is there a mean to improve that ?
Okta Integration/Single Sign On
Hello, We are migrating from GoTo Assist to GoTo Resolve, we already have the Okta SSO workflow built out for Assist, but it appears that the Resolve documentation is not full parody. Is there any plans to build out the workflow to be the same or better? There is also no documentation regarding a GoTo Resolve Child App in the Okta documentation found herehttps://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-LogMeIn-Parent.html
Allowlisting and Firewall Configuration for GoToResolve
Does this apply to GoTo Resolve? I am testing Resolve with free account. When i install the client to add a machine on our corporate network it is showing offline. I have determined that our Forcepoint web security is blocking something. The desktop console app opens fine and I am able to connect to devices off network just fine. I have reviewed the website listed in the post and added several URLs to our bypass however the client is still showing offline. Any help your can provide is appreciated.
Technician Invite not sending
Got my licenses activated over the past few days however one of my Helpdesk Techs is not getting the invite link to set up his account. All of my other techs had no issues setting up their accounts. This one however I have verified it's not in Junk/Spam/O365 Quarantine nor does it appear to be coming to our email sever at all. Any assistance you can provide would be most helpful.
