Forum Discussion

TVTMGIT's avatar
TVTMGIT
New Member
3 years ago

Allowlisting and Firewall Configuration for GoToResolve

Does this apply to GoTo Resolve? 
I am testing Resolve with free account. When i install the client to add a machine on our corporate network it is showing offline. I have determined that our Forcepoint web security is blocking something. The desktop console app opens fine and I am able to connect to devices off network just fine. 

I have reviewed the website listed in the post and added several URLs to our bypass however the client is still showing offline. Any help your can provide is appreciated. 

Question
  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi TVTMGIT, welcome to the community.

     

    That support article lists all of the domains, ports, and IP ranges that you may need to add to your firewall's Allow List (depending on how aggressive it is).