Forum Discussion

techman2020's avatar
techman2020
Active Contributor
3 years ago

Unattended Remote Support for Android Phones

We have more than 300 phones and it would be nice to have the ability to remotely access them without any end user intervention.

 

GTR already does this for Mac/PC but when can we do this for Android phones / tablets?

 

 

Question
  • GoTo_Robi's avatar
    GoTo_Robi
    3 years ago

    Hi techman2020,

    Thanks for using GTRe and sending us your business needs.

    Actually, Android remote access (unattended) depends on the phone provider (their OS). You can do unattended access on LG and Samsung (default OS) already today. Other providers do not allow us to do that without end-user action.

    But, if you need remote device management (like setting up wifi, passcode, email, installing apps, etc.) then you need an MDM solution which is on the 2023 roadmap.

    It would be great to talk about your exact need, I will ping you in DM.

    Thanks.

    Br,

    Robi 

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    3 years ago

    Hi techman2020,

    Thanks for using GTRe and sending us your business needs.

    Actually, Android remote access (unattended) depends on the phone provider (their OS). You can do unattended access on LG and Samsung (default OS) already today. Other providers do not allow us to do that without end-user action.

    But, if you need remote device management (like setting up wifi, passcode, email, installing apps, etc.) then you need an MDM solution which is on the 2023 roadmap.

    It would be great to talk about your exact need, I will ping you in DM.

    Thanks.

    Br,

    Robi 

    • techman2020's avatar
      techman2020
      Active Contributor
      3 years ago

      We use Samsung Galaxies but I do not see any options to access these unattended. 

      How do I get our phones to be set up in an unattended fashion?

      • tbalogh's avatar
        tbalogh
        New Member
        3 years ago

        Hi techman2020,

        You can setup unattended access on your android devices by installing the GoTo Resolve app via the Google Play link that you can copy from your Webcosnole. If you are using an MDM solution,  you can request a dedicated apk for your account. In both cases, a one-click user interaction is required to setup unattended access.

        Once the setup is completed, the device can be remotely accessed from your browser without further user interaction.

        Does this meet your requirements?