The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Unattended Remote Support for Android Phones
We have more than 300 phones and it would be nice to have the ability to remotely access them without any end user intervention.
GTR already does this for Mac/PC but when can we do this for And...
Hi techman2020,
Thanks for using GTRe and sending us your business needs.
Actually, Android remote access (unattended) depends on the phone provider (their OS). You can do unattended access on LG and Samsung (default OS) already today. Other providers do not allow us to do that without end-user action.
But, if you need remote device management (like setting up wifi, passcode, email, installing apps, etc.) then you need an MDM solution which is on the 2023 roadmap.
It would be great to talk about your exact need, I will ping you in DM.
Thanks.
Br,
Robi
Hi techman2020,
The GoTo Resolve Android app for the client is available here in the Google Play store. Please note that you will need the Mobile Add-on with your plan in order to support mobile devices.
We do have the add on but how do we get the phones to show up in the portal after installation?
Hi techman2020,
After adding a mobile device it should appear in your list of standard devices and look something like this:
