The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Either website interface or account information problem and no solution from support
I have a HAMACHI subscription which has been active for years now, I was billed on February 2023 for it, my client application is working but I cannot make any changes to the networks, subscription or billing information. Upon entering the site it simply says I have NOTHING of the sorts and offers me to subscribe.
I've opened a support call but it is taking long to have answers and they have been saying there is no problem, despite screenshots proving otherwise and now, with problem still pending, the ticket disappeared from the list as if it was solved.
I there a channel that enables me to have this problem ACTUALLY solved?
Problem solved, there was a second administrative account, it is now an internal problem.
Thank you all.
3 Replies
Problem solved, there was a second administrative account, it is now an internal problem.
Thank you all.Just answer the e-mail providing the information requested.
