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Holeshot's avatar
Holeshot
Visitor
2 months ago
Solved

Dual monitor selection not showing

Hi all, I cannot see the monitor selection in the menu bar of Logmein Pro. I've tried several options:

  1. Rebooted host machine
  2. Rebooted client machine
  3. tried different port options for dual monitors. 
  4. Updated client side Logmein software
  5. Updated host side Logmein software

My setup is Windows server 2016 (host) and Windows 11 (Client). I can use the dual monitor setup on the Windows 11 box fine. Monitors are connnected via HDMI to a dual monitor USB C connection from a 2 monitor adapter. There is no monitor selection in the top logmein me menu bar and I've never had this option. 

Help, greatly appreciated. 

  • GlennD's avatar
    GlennD
    2 months ago

    Yes, the Host needs to have two monitors connected or you can use a monitor emulator to trick the Host into acting like two monitors are connected. As long as the video card in the Host 'detects' two monitors it will generate two screens which will be transmitted to the Client computer that you are sitting in front of. 

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  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Yes, the Host needs to have two monitors connected or you can use a monitor emulator to trick the Host into acting like two monitors are connected. As long as the video card in the Host 'detects' two monitors it will generate two screens which will be transmitted to the Client computer that you are sitting in front of. 

  • Holeshot's avatar
    Holeshot
    Visitor
    2 months ago

    Thanks for the response Glenn. Both monitors are connected to the W-11 Client. Rereading the link you posted and adding your question into that, I suspect I'm needing a two monitor setup attached to the host which will enable me to use a two monitor setup on the client? Do the resolutions on the host monitors need to match the resolution on the client side (If I'm correct on host needing 2 physical monitor connections)?

    In advance; thanks

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi Holeshot, welcome to the community.

     

    Have you reviewed this support article already?  Work with multiple monitors on LogMeIn hosts 

    When you say "Monitors are connnected via HDMI to a dual monitor USB C connection from a 2 monitor adapter." are you describing the monitors connected to your Windows 11 client, or the Server 2016 host?