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Misogi's avatar
Misogi
New Member
6 years ago
Solved

How do I delete my account?

Please delete my account and all associated information you have about me. I have no need for your services, and it's frankly disappointing as all hell that you haven't remedied the deletion problem in FIVE YEARS since I saw a post about it come up. Shame on you. 

  • GlennD's avatar
    GlennD
    3 years ago

    To cancel a trial

    To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.

     

    Remember: Unless you gave credit card information to GoTo during your trial or at some point purchased a subscription, there is no need to cancel or delete your account.

    To modify or cancel a subscription

    To cancel your account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for Central at this time.

     

    To Delete your Cancelled account: 
    If your account has been cancelled already and you wish to have it deleted completely, you can make a request through our new Individual Rights Management Portal
     
    Why don't you get a direct phone number?

    Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number, we need you to select your country first on the Contact Support form.

    There is no toll-free number for my location?

    An option to Email Support should also displayed if you do not speak English or Spanish.

     

     

     

     

     

     

     

     

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  • solhdeck's avatar
    solhdeck
    New Contributor
    9 years ago

    Hi

    I've been searching trough the forum and the contact page and the knowledge base... and I couldn't find nither a support email nor the way to COMPLETE REMOVE my account from your services.

     

    I've been reciving some emails about people from other ways of the world trying to connect to my account and I'm tired of this; also I already have another account.

     

    How can I compeletely remove the account so nobody can even try to login?

     

    Thanks

     

  • redareda9's avatar
    redareda9
    New Member
    10 years ago

    I received the same mail but from Thailand not China.

    And it's weird cause I changed the password 5 days ago by a combination of 10 characters of symboles, upper and lower letters, digits etc... just after a failed attempt to connect to my account.

  • Zole's avatar
    Zole
    New Member
    10 years ago

    Today I got this mail:

     

    Event: Login successful from a new location.

    We have identified a successful login attempt to your LogMeIn account from a new location originating from China.

    LogMeIn ID: ......@gmail.com
    Time of event: 7/31/2016, 18:00 UTC

     

    To verify your account activity, please log in to your account, by clicking your LogMeIn ID in the upper-right corner, and select Account Settings >Security> Audit log

    If this was not you, we recommend you reset your password now and turn on two-factor authentication. You can reset your password by logging in to your account.

     

    Well, that wasn't me.

     

    And today is 05/08/02016 - are you serious! Security breach detected and notice sent five days later?

     

    Please delete my account, I dont use it anyway.

     

     

  • XtremeMaC's avatar
    XtremeMaC
    New Contributor
    10 years ago

    hello,

     

    I have been using LogMeIn for years now and I've also been getting multiple failed login attempts..

     

    geotracking the ip shows origin as Russia. 

    I have 2 step verification, I'd really like to know if that is enough to prevent hacks...I do of course have hardware/software firewall, but they are hackers nonetheless... 

  • callistosmoon's avatar
    callistosmoon
    New Member
    10 years ago

    I joined two days ago, and there has already been 2 hacking attempts to log in to my account despite security. I've deleted all of the computers I had attached, but I am afraid someone will attempt to gain control of my account and use my account.

     

    I've requested twice to have my account deleted, and I haven't had a single response.

     

    PLEASE SOMEONE DELETE MY ACCOUNT email is ariesrising@gmail.com

  • Alonxo1878's avatar
    Alonxo1878
    New Member
    10 years ago

    Hello there,

     

    I'd like to delete my account because I don't need it anymore.

     

    Thanks

  • Imisssher's avatar
    Imisssher
    Visitor
    10 years ago
    Me as well, a friend told me about it I did not like it so please do so.
  • Brady_T's avatar
    Brady_T
    Retired GoTo Contributor
    10 years ago

    Hello glowstone88 if you could send me a private mesage with your username I would be happy to assist you with your account deletion. 

  • rlwolf's avatar
    rlwolf
    New Contributor
    10 years ago

    Maybe you should contact LMI directly...this is just a forum, we cannot do that for you.