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Forum Discussion
Invalid Email Format - Catalina OS
Everytime I try to log into the LogMeIn Control Panel to add a MacBook Pro to LogMeIn, it changes the structure of my email, preventing me from logging in.For example, I enter the administrator's email filahelp1@filahelp.com and password. After I hit Log In, it doesn't let me in and displays a different address filahelp1%40filahelp.com, hince the Invalid Email Format. No matter what I do, it defaults to the invalid email address.This is a new MacBook Pro (2019) with Catalina installed. I've tried everything from reinstalling the 64bit program to reimaging the whole machine. It does not ask permission to do screen recording because it only ask for that once I log in (which I cannot do). I finally installed Mojavi, installed and logged into LogMeIn, then upgraded to Catalina. Though the problem is solved, it took a VERY long route to get there. Someone please help with this issue and the "can't run in 2 locations simultaneously" issue from the toolbar icon.
26 Replies
- I'm still getting this issue. Do you know if there is a fix?
I am experiencing the same thing. I try to log on with the logmein client and for some reason, when I use the correct credential combination, it turns the @ into %40 and responds with an invalid email address error.
I was beginning to think my machine (MacMini running Catalina) was somehow compromised until I saw this thread here showing that others are experiencing the same problem.
Any suggestions? Please!
I am all ears and I will try.
Thanks
Thank you for the update. We are getting closer to a resolution now, and I'll let you all know if we need more data to complete the fix.
Just to clearify, even rebooting doesn't always fix it. We are using 2-step authentication as well.
I am having the same issue. At some point within 24+ hours of continous trying, it will just work. Otherwise, I am getting the same issue constantly. Downloading latest LogMeIn Control pannel for Mac OS on their website. Currently running Mac OS Catalina.
@LogMeIn Please get this fixed!
I am not sure what I did to make it work again, but when the failure occured I restarted my MAc and it started working again.
UPDATE:
A LogMeIn Rep remoted into my Mac machine to see if he can figure out the issue. He could not determine the cause or the solution to the email format problem. After spending over an hour and several reinstall attempts, we could not figure out the problem. So as a work around until LogMeIn can fix the Catalina issue, we logged into LogMeIn from a browser and create a deployment package. You download the LogMeIn Host file as a Link. Go to the computer needing LogMeIn and click on the deployment link. Install the file as normal. After the install, the computer will already be logged in and ready to go.
I have a team of my own working on this. Once I find a solution, I will post.
I am having the same issue as everyone else on this thread. I did a full uninstall using the Terminal command "sudo /Library/Application\ Support/LogMeIn/uninstaller.sh" restarted and then did a full re-install. I try to login and get the "Invalid Email Format" error. macOS Catalina 10.15.1
I'm having the same issue. After upgrading to MacOs Catalina
