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Forum Discussion
Logmein Client Computer Properties not working Version 1.3.3795
Just did an update to Logmein Client and now getting "Your session may have timed out or you are offline. Please try again later". Tried uninstalling and reinstalling - still the same issue. New - Version 1.3.3795
I can connect to computers just fine. I just cannot get in to the properties of any computer to see notes, computer names etc. This information is vital.....please fix asap!
22 Replies
We certainly appreciate it when the Community brings unknowns to our attention! It helps us understand the affected environment faster, and how many users are affected, so thanks !
oh and BTW are you looking for any coders ? :)
Mine also is working ! I would like to think our complaints had some part in getting the fix but more than likely not we are so small to them. I will continue my subscription. Thanks for fixing it LMI, but you shouldn't have broken it to begin with !
So, the problem was some communication issue on their end after the update. Ya, an email with an update would have been nice, but as long as it is fixed, I'll forgive them.
It appears to be working for me now as well. Thank you for the update!
It appear problem is fixed, but no notification or email or contact from support. No client update needed so apparently issue was somewhere else.
Customer communication on status of problems is key.
Disappointed.
RPM
... 1 week and counting , and still NO FIX !
Understood, thanks!
I will update this thread as new information becomes available...
No, you are not understanding correctly. We are able to connect to our client computers just fine. The problem is that when we use the LogMeIn client, if we click the computer info button (little circle with an i in the middle), we always get the error: Your session may have timed out or you are offline. Please try again later.
Before the latest update to 1.3.3795, we were able to see the computer name, IP address, last connection date and time, how long computer has been online, and our notes that we have saved to that PC. Now we just get the above error and cannot see any info for each computer. I've updated the client on 2 computer and both do the same thing now.
Hey guys,
Sorry I'm late to this thread.
If I understand you correctly, no matter what you've done, you cannot connect to your existing client computers through your paid LogMeIn subscription?
If it's still happening, could you specify what operating system / web browsers you are utilizing there?
I will check the status of the newest release in the meantime, and update this thread with more information soon.
