The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

bobnewcomb's avatar
bobnewcomb
Visitor
5 years ago

Must continually reboot to allow remote access. What is wrong?

More often than not when trying to access my computers it will not connect. I must restart the control panel sometimes but usually have to reboot to get it to work. Is there a process that isn't running to accept the login?

1 Reply

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi Bob,

    I'm not aware of a specific process that awaits the remote login commands, but I'm wondering a couple of things in your situation:

    1. Are the affected PCs being rebooted on a regular basis regardless of the Pro access status?
    2. Have you already attempted a re-install of the endpoint software on a problem PC to troubleshoot?