Forum Discussion

Robolovsky's avatar
Robolovsky
Active Contributor
2 years ago

Problem saving client's credentials in Chrome

I am setting up a new Windows 11 PC and went to the LMI Central website and logged in using the Chrome browser. I have about 20 seats currently and needed to put in the access credentials for each one. I started with a client who has an access code and it went in fine and connected. However when I tested it a few minutes later it asked me for the code again. This continued so I tried a client with a username and password, again it connected fine but when I disconnected and tried to reconnect it only showed the username and not the password. Again I had to re-enter the password but again it was forgotten after I logged out. Wondering if it might be a browser thing I opened the Edge browser and tried the same process from there. This time the credentials were saved and auto-logon worked fine. This does suggest a problem of some kind with Chrome. Could it be a setting that needs changing I wonder. I should point out that I also use the LMI Client App and have had no problems there either. Any help here would be much appreciated.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Robolovsky welcome back to the Community. 


    Can you confirm that you had 'Login Credentials can be saved' checked when you were using Chrome? 

     

    • Robolovsky's avatar
      Robolovsky
      Active Contributor
      2 years ago

      Hi Kate. Thank you for coming back so quickly. Can you tell me where I find the page that you are showing in your reply please?

      • Robolovsky's avatar
        Robolovsky
        Active Contributor
        2 years ago

        The thing is that I didn't change anything between viewing in Chrome and viewing in Edge. Very odd.