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Forum Discussion
Robolovsky
3 years agoActive Contributor
Problem saving client's credentials in Chrome
I am setting up a new Windows 11 PC and went to the LMI Central website and logged in using the Chrome browser. I have about 20 seats currently and needed to put in the access credentials for each one. I started with a client who has an access code and it went in fine and connected. However when I tested it a few minutes later it asked me for the code again. This continued so I tried a client with a username and password, again it connected fine but when I disconnected and tried to reconnect it only showed the username and not the password. Again I had to re-enter the password but again it was forgotten after I logged out. Wondering if it might be a browser thing I opened the Edge browser and tried the same process from there. This time the credentials were saved and auto-logon worked fine. This does suggest a problem of some kind with Chrome. Could it be a setting that needs changing I wonder. I should point out that I also use the LMI Client App and have had no problems there either. Any help here would be much appreciated.
5 Replies
- KateG3 years agoGoTo Manager
Robolovsky thanks for checking the settings. This appears to be an issue affecting some, I have reported this experience to the team. Thanks for sharing your workaround.
- Robolovsky3 years agoActive Contributor
I think I have found the page you sent me Kate. In the Users section. I only have a few users and all are set to allow saving of credentials. What I do have is about 20 seats which I manage and I cannot save the credentials in Chrome but have no problem saving in Edge.
- Robolovsky3 years agoActive Contributor
The thing is that I didn't change anything between viewing in Chrome and viewing in Edge. Very odd.
- Robolovsky3 years agoActive Contributor
Hi Kate. Thank you for coming back so quickly. Can you tell me where I find the page that you are showing in your reply please?
- KateG3 years agoGoTo Manager
Robolovsky welcome back to the Community.
Can you confirm that you had 'Login Credentials can be saved' checked when you were using Chrome?