11/30/22 Security Incident
How are people feeling about the Security Incident? Do you feel comfortable to be using LogMeIn? Have you turned off LogMeIn until you have more information?
Forum Discussion
I haven't seen an official response that GoToMyPC or LogMeIn Central/Pro was not affected?
Yeah same here. Knowing either way would be good.
Still no news? Man, its been like 3 weeks and not a peep officially that services were NOT affected. We still have our services shut down because we cannot determine anything from the initial response. I have since talked with Customer Care its crazy to me that no update has been given to the terrible initial communication.
What did customer care say when you called them? I haven't called yet because I was too busy implementing a company VPN so I could get everyone working from home again. It has been a crazy few weeks. Are they going to refund any money since we can use their services?
- So they could not really offer much in the way of any news or anything different than what was posted in the article. I had requested a letter stating that the services were safe to use on company letter head but they were not able to provide that to me. Unfortunately when I talked to them about cancelling services and going with someone else, they said they were not offering refunds at this time.
Agreed. It's like with flight delays - even if there is no news you should keep telling people that there is no news, so they know you are engaged and working on their behalf. Silence makes people fear the worst.
- Yes, this is an excellent point and example!
