Forum Discussion
Well I ended up speaking with a manager and, to be fair, their hands are tied by higher ups no doubt. This is a tricky situation and said they would pass along my feedback. I get that they can only provide what they have the ability to provide.
Don't get me wrong though, I am getting quotes from other services like TeamViewer/SplashTop/etc because I have a business I need to keep running and the longer no info is available stating the services are indeed safe, the more confidence degrades.
I completely understand your concern and frustration, unfortunately, we do not have more details that can be shared currently. All of our services are fully functional and we have not identified any additional actions required for customers.
Our investigation is ongoing and as soon as new information is available to be shared I will update you here in the community.