Forum Discussion
So after sitting on hold for 30 minutes for support I was nicely told that I am screwed and that all the saved credentials are gone and cannot be retrieved. They said it is a known issue and they are pulling the update. I would think that for all the money I have paid that they would have actually tested the update before releasing it. So I now have to re enter the hundreds of usernames and passwords. So glad logmein is looking out for me.
Did the support person say if they will have a fix soon? I have re-entered the credential information but it won't save even after re-entering which is super frustrating.
- josephbevanko5 years agoActive Contributor
I am waiting for a call back today. But since they pulled the update, you should be able to uninstall and install the version from the download page which should be the previous working version. I have not tried it yet but that is what I am going to do later today.
- rolando5 years agoActive Contributor
After Client update today Version 1.3.5151, it appears that it is working again.