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SVializ's avatar
SVializ
New Contributor
6 years ago

Automatic Reconnect to host not working.

I have tried different sites, firewall settings, reinstalling client and host software. Never had the automatice reconnect to work. I can manually reconnect with no problem. I saw this post in the co...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

SVializ Sorry, I don't know of any existing tickets up around this problem, and we are interested in documenting the failure further. Do you think you could enable debugging on one of the Host PCs when you attempt to initiate the restart?

 

  • SVializ's avatar
    SVializ
    New Contributor
    6 years ago

    Where/how to enable debugging?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      SVializ 

       

      1. Access the host preferences:
        • From the host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > Advanced
        • From a client device, connect to the host Main Menu and follow this path: Preferences > Advanced
      2. Under Event Logs, click the View Files button. A list of available log files is displayed.
      3. On the list, double-click the file you want to view.
        • The active log file is named LogMeIn.log
        • Older logs are stored with the naming convention LMIYYYYMMDD.log (example: the log file for January 10, 2009, would be LMI20090110.log)
        • On a Windows host, click Download all logs in one compressed file to access all available logs in a single compressed archive
      4. You can also set the following options:
        • Location of event logs
        • Keep event logs for specific periods
        • Enable debug-level logging

       

       

  • SVializ's avatar
    SVializ
    New Contributor
    6 years ago

    Here is my last email from support. I can try to enable degugging.

    Case: 12270561 - LogMeIn Inquiry

    Inbox

    		x
    LogMeIn Support

    Thu, Dec 12, 1:40 PM (1 day ago)

    		  

    to me

     

    Hello Steve,

    Thank you for contacting LogMeIn.

    In this case I recommend you to call us back, to speak with someone  to better assist you and work with you in a remote session.

     

     

    Thank you,

     

    Solange |  

    LogMeIn

    www.LogMeIn.com

     

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