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PMLouis's avatar
PMLouis
Active Contributor
5 years ago
Solved

Cannot install LogMeIn Antivirus on windows 10

Hi,

In our Office, we try to install LMI-antivirus on some workstation but doesn't work; however, we can installl it on some of them.

here is the error Unable to install LogMeIn Antivirus.................. 

How can you help me

 

 

  • PMLouis's avatar
    PMLouis
    5 years ago

    We have receive a recommendation from LogMein Support and they advice us to try again, because there is an update about this bug from Logmein. They solve my issue now.

    Here is the solution:

    Oct. 20, 2020

    Fixes

    • The new 6.6.21.304 version of LogMeIn AV install now runs without errors on operating systems that have Windows Updates KB4580347 and KB4579311 (Oct 13) deployed.

     

    Just want to know if there is a standalone product for LogmeIn/AV.

     

    Thanks a lot

9 Replies

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  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    johan21  Exactly how are you attempting to install LMI AV there?  Is this the only Windows machine that's having a problem? 

  • johan21's avatar
    johan21
    New Member
    4 years ago

    I have still problems installing LogMeIn Antivirus on windows 10, how can I troubleshoot this to find out what is causing this?

    Is it possible that some Windows Updates are blocking the installation? If so, which ones?

  • PMLouis's avatar
    PMLouis
    Active Contributor
    5 years ago

    Hi,

    i have another question: Is it possible to install this AV on Mac OS ?

     

    Thank you !

  • PMLouis's avatar
    PMLouis
    Active Contributor
    5 years ago

    We have receive a recommendation from LogMein Support and they advice us to try again, because there is an update about this bug from Logmein. They solve my issue now.

    Here is the solution:

    Oct. 20, 2020

    Fixes

    • The new 6.6.21.304 version of LogMeIn AV install now runs without errors on operating systems that have Windows Updates KB4580347 and KB4579311 (Oct 13) deployed.

     

    Just want to know if there is a standalone product for LogmeIn/AV.

     

    Thanks a lot

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    I'm sorry, there isn't a standalone file that I'm aware of. 

     

    Can you say anything is in common with those PCs or Users encountering the set up problems?  If you're not sure, you may call Customer Support from one of the affected work stations to send in the full logs for examination.

  • PMLouis's avatar
    PMLouis
    Active Contributor
    5 years ago

    AshC We never use LogmeIn-AV before; It is like a couple of weeks that we have this option through LogMein Central.

    Is it possible to have the .exe or  .msi  installation files ? I never heard that, can you tell how to get it? Cause, until now we usually push our installation via logmeIn central.

     

    Thanks for your follow up.

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    PMLouis  Have you attempted to save the file first, then run it as Administrator there? 

    What about an alternate user profile on one of the problem PCs?