Forum Discussion

FlanPilan's avatar
FlanPilan
New Contributor
2 years ago

Cannot Renew Central Base 50 yearly subscription

My Central Base 50 yearly subscription has expired and I cannot renew it.   When I log in and click 'buy now', I am directed to a page that asks me to 'customize' my plan. When I select 50 computer...
  • GlennD's avatar
    GlennD
    2 years ago

    Sorry about that. I will escalate this right away.

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi FlanPilan, welcome to the community.

 

I see that you have a support ticket open for this, I will follow its progress and escalate it if it necessary.

 

  • FlanPilan's avatar
    FlanPilan
    New Contributor
    2 years ago

    Hi Glenn,  I opened a support ticket early this morning and called the support desk number as directed.

     

    The person who answered my call didn't seem to understand what I was asking for help with and the quality of the phone line was terrible. He asked to put me on hold for a couple of minutes and then never picked back up the call.

     

    Can you please escalate?

     

    All I want to do is renew my subscription i.e. give you my money.

     

    Thanks,

     

    Andy  

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Sorry about that. I will escalate this right away.

       

      • FlanPilan's avatar
        FlanPilan
        New Contributor
        2 years ago

        Thanks, appreciate your help.

         

        Kind Regards, 

         

        Andy