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remoteworker93's avatar
remoteworker93
Active Contributor
2 years ago

Central not detecting anti-virus software, real-time protection, or virus definition on Win 11 Pro

We have successfully used LogMeIn Antivirus for a year on many Windows 10 Pro computers; however, I just installed it on several new Windows 11 Pro computers.  The program appears to install and the ...
Windows
  • remoteworker93's avatar
    remoteworker93
    10 months ago
    LMI Support did eventually fix this issue which was on their end.  This was their response: "I would like to inform you that an update was made and the issue with the AntiVirus was corrected, could your restart the computer and let me know if is working fine."
KateG's avatar
KateG
GoTo Manager

Hi remoteworker93 I see you have a case with support. Our team is currently reviewing and should have an update for you shortly. Thanks for sharing this experience and I hope to have a resolution for you soon. 

Radame's avatar
Radame
New Member
10 months ago

this has been a while, has it been actually resolved yet?

  • remoteworker93's avatar
    remoteworker93
    Active Contributor
    10 months ago
    LMI Support did eventually fix this issue which was on their end.  This was their response: "I would like to inform you that an update was made and the issue with the AntiVirus was corrected, could your restart the computer and let me know if is working fine."