Forum Discussion

HappyHippo's avatar
HappyHippo
Contributor
2 years ago

Change of email address

Hi,   We have recently moved to a different domain and a few users did not update their LMI accounts before the email address on that domain were not accessible.   I am able to change their email...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi HappyHippo,

     

    I am checking who else internally may be able to assist with this. I the mean time did you see the email from support this morning? When you say "The latest attempt resulted in this message: d764661492", was that for the user that support deleted on 10/19/23?

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi HappyHippo,

 

I am checking who else internally may be able to assist with this. I the mean time did you see the email from support this morning? When you say "The latest attempt resulted in this message: d764661492", was that for the user that support deleted on 10/19/23?

 

  • HappyHippo's avatar
    HappyHippo
    Contributor
    2 years ago

    Thank you for the reply. Looks like the GoTo team had to completely remove the account on that side. We will do this for the rest of the accounts.