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Jason26's avatar
Jason26
Active Contributor
7 months ago

Computer Inventory reporting

Inventory is not matching with the OS reporting wrong on the inventory part compared to the dashboard and what the computer is actually is.  Screenshot below.

 

8 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    6 months ago

    Jason26 From what I have found out so far, that information is sourced from two different places, which is why one correctly reports the computer as being updated to Windows 11 and the other still lists Windows 10. I do not have any news about when this will be addressed currently. 

  • Jason26's avatar
    Jason26
    Active Contributor
    6 months ago

    so....... our rep said they were reaching out about this a couple of weeks ago as well.  Status update?

  • GlennD's avatar
    GlennD
    GoTo Manager
    7 months ago

    Jason26 We are still investigating this, I'll post an update once I have news.

  • Jason26's avatar
    Jason26
    Active Contributor
    7 months ago

    Any idea of how to fix this or is it something that is being worked on behind the scenes?

  • Jason26's avatar
    Jason26
    Active Contributor
    7 months ago

    This one is an upgrade, I am assuming it has something to do with how LMI inventory is reading the OS

  • GlennD's avatar
    GlennD
    GoTo Manager
    7 months ago

    Hi Jason26,

     

    Is this a Windows 10 PC that upgraded to 11, or a clean install of Windows 11?