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LewisPeters's avatar
LewisPeters
New Member
2 years ago

Failed to connect to web gateway: The data is invalid

Log will be attached, one of our Windows 7 machines will no longer go online. Have tried reinstalling multiple times same issue. Firewall is actually off so not related to that, we have also moved it...
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi LewisPeters, welcome to the GoTo Community, 

 

 An SSL handshake error usually occurs when there is an older version of the LogMeIn host or Client trying to make a connection. Can you confirm the software is on the most up-to-date version? 

Cmiller1's avatar
Cmiller1
New Member
2 years ago

I'm having this same issue on several windows server 2008 machines. Logmein is up to date and they've all been failing over the past month or so. The log keeps cycling the trust chain failure. Manually installing the digicert G2 into trusted root certificates didnt help.

 

2024-04-25 12:51:35.387 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - WebSvc - Connecting to web gateway control.lmi-app24-01.logmein.com:443...
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - Certificate chain verification failed, trust status: 20/100.
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 2: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US; S#=03:3A:F1:E6:A7:11:A9:A0:BB:28:64:B1:1D:09:FA:E5; trust 20/10c.
2024-04-25 12:51:35.676 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 1: CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US; S#=0C:F5:BD:06:2B:56:02:F4:7A:B8:50:2C:23:CC:F0:66; trust 0/102.
2024-04-25 12:51:35.677 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - Socket - 158.120.16.19:443/websvc - 0: CN=*.lmi-app24-01.logmein.com, O="GoTo Technologies USA, Inc", L=Boston, S=Massachusetts, C=US; S#=0F:FF:94:1D:96:43:0C:E9:95:71:B0:8B:F7:31:DA:A4; trust 0/102.
2024-04-25 12:51:35.802 - Error - LogMeIn - NT AUTHORITY\SYSTEM - 07664 - 0x00000988 - WebSvc - Failed to connect to web gateway: The data is invalid. (13)