Forum Discussion

oscarwingartz's avatar
oscarwingartz
New Contributor
6 years ago

how does logme in checks which driver version is missing??

I'm getting a driver update available in the console  - Intel Corporation - Display - 2/28/2018 12:00:00 AM - 23.20.16.4973 but the laptop already has a newer driver I have already tried uninstall...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Are there specific commonalities like OS version, manufacturer, or start date that these PCs have in common?

oscarwingartz's avatar
oscarwingartz
New Contributor
6 years ago
yep they do, all of those laptops have windows 10 enterprise, all are lenovo but not the same models and start date it's the uncommon thing
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    I've checked for similar cases on this issue, but don't have any other customer reports like it lately.  Would you be able to create a case with Customer Support when you have one of the affected PCs avaiable to troubleshoot?

    • oscarwingartz's avatar
      oscarwingartz
      New Contributor
      6 years ago

      sure will contact