How to manage Two factor Authentication

With the world events happening, we have been adding more users to our LogMeIn Central account. We require to be enable Two Factor for everyone we add. But I am wondering how do I as an account administrator of the account turn off or reset a two factor account if someone looses their phone? Or is that account just compleatly locked out and we just need to create a new account with a new email alias? 

From what I can tell LogMeIn user account are only owned by the user themselfs there is no way for me as an inviter to password reset or manualy disable two factor. I know like in LastPass there is an option for a account administrator to remove the two factor and the user can login and turn it back on and enrol the new phone. How does this work on LogMeIn side of things?