The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
How to Reduce Subscription
I seem to be unable to reduce my subscription from 100 to 50. I am reducing my practice and growing close to retirement and no longer need 100 computers. I tried calling sales and was on hold for 15 minutes. I tried using the Pricing objection, but it would only allow for increasing my subscription. Please help.
4 Replies
SolutionJack I apologize for the support delays last night. If you still cannot get through, please click my Community name to send a private message with your account login and contact info for a Support follow up.
Well currently I have been on hold for 1hr 4 min
I did get a support number and emailed my question since I was unable to get an answer to my phone calls. I waited on hold for 15 minutes each time I called.
Hello csfy,
In order to reduce a subscription you will need to contact Customer Support directly to confirm your identity and the current contract end date: https://support.logmeininc.com/central/help/how-do-i-contact-support
You can also create a case for email follow up if you cannot call directly into Support.
