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lzch1's avatar
lzch1
Active Contributor
7 years ago

issue with Remote Keyboard not resolved

issue with Remote Keyboard not resolved.

6 Replies

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  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    bradhs  Webroot Secure Keylogger has been known to interfere with Central's remote control commands.  Do you have this setup on your computer by chance?

  • bradhs's avatar
    bradhs
    Active Contributor
    6 years ago

    Hi Ash, A reboot usually solves it.  I think it has something to do with MacOS security.   Thanks, Bradley

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Sorry bradhs --- did this just start happening?  Or, has your Mac client keyboard never successfully worked with Central connections?  Could you specify the affected Mac OS?

  • bradhs's avatar
    bradhs
    Active Contributor
    6 years ago

    Same problem on my Mac.  Keyboard does not work.  

     

    LogMeIn Client Version 4.1.7079 (PlugIn: 1.0.2132)

     

    I tried remotely connecting to multiple computers.  My keyboard does not work.  

  • lzch1's avatar
    lzch1
    Active Contributor
    7 years ago

    I've been having no success with engaging a remote keyboard on a connection.  At first, I thought I kind of put it off thinking it must be due to my remote computers but I've isolated this behavior to the following conditions.

     

    1. Mac OS 10.14 (Mojave) fully updated.  

    2. LogMeIn Central version 4.1.0.9795 running on the Mac referenced above.  

    3. The setup is on another co-worker and he has the same environments and has the same issues. 

     

    Currently, my workaround is to pull my other computer Surface or Windows or my desktop iMac (10.13.6)  running the same LogMeIn Central client version as stated in #2 the connection enables/engages the remote keyboard successfully.   It has been several weeks and so I finally opened a support case with LogMeIn.