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camperchuck's avatar
camperchuck
Active Contributor
3 years ago
Solved

Issues with Logmein on Macbook Pros with macOS Ventura

I have two 2017 Macbook Pros recently upgraded to Ventura that constantly pop up the accessibility settings window, when going to toggle LMIGUIAgent it will show a system password box then nothing ha...
  • camperchuck's avatar
    camperchuck
    3 years ago

    Hello Glenn, thank you for submitting  a support ticket for us.

     

    I believe we have found a work around. This issue occurs with a regular user account so what we did was make the user an admin, ticking on LMIGUIAgent in Accessibility. Once that was done we changed the user back to a regular user, remoted in and it worked! We have always been able to fully setup LMI with a regular user account until Ventura.

     

    So it appears that when its a regular computer user it cannot tick on LMIGUIAgent in Accessibility which prevents the remote control of the computer. Even when the admin credentials are prompted it still doesn't tick ON.

     

    I have another MacBook presenting this issue. Im going to try this on that computer to confirm that it works.

     

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi camperchuck, I have gone ahead and opened a support ticket for you. Support will be in touch to troubleshoot this further.

 

camperchuck's avatar
camperchuck
Active Contributor
3 years ago

Hello Glenn, thank you for submitting  a support ticket for us.

 

I believe we have found a work around. This issue occurs with a regular user account so what we did was make the user an admin, ticking on LMIGUIAgent in Accessibility. Once that was done we changed the user back to a regular user, remoted in and it worked! We have always been able to fully setup LMI with a regular user account until Ventura.

 

So it appears that when its a regular computer user it cannot tick on LMIGUIAgent in Accessibility which prevents the remote control of the computer. Even when the admin credentials are prompted it still doesn't tick ON.

 

I have another MacBook presenting this issue. Im going to try this on that computer to confirm that it works.