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HelmiPRE's avatar
HelmiPRE
New Contributor
7 years ago
Solved

LMI AV - "LogMeIn AV installation failed"

Hi,   after there was a hint via E-Mail, i wanted to try the NEW LMI AV...   on some it is installing and on others it is NOT installing..   the difference: on Windows 10 Version 1903 it is NOT...
  • MateNavay's avatar
    MateNavay
    7 years ago
    The update for existing endpoint went live on update servers today and new installations should get the new package later this week.
    Unfortunately testing and fixing a few bugs took longer than expected.
MateNavay's avatar
MateNavay
GoTo Contributor
7 years ago

Hi HelmiPRE,

 

Windows 10 Version 1903 is currently only availbale through the Windows Insider preview program.

Nevertheless, we are working on making sure the upcoming version of Windows 10 becomes supported for LogMeIn Antivirus.

 

Thanks you for bring this to our attention!

Mate

  • MateNavay's avatar
    MateNavay
    GoTo Contributor
    7 years ago

    Hi Helmut,

     

    Our vendor is running final tests for the new engine, so we should be able to release a new LogMeIn AV version that supports 1903 sometimes next week.

     

    Thanks,

    Mate

    • HelmiPRE's avatar
      HelmiPRE
      New Contributor
      7 years ago

      where are the Anti-Virus Version for 1903????? - promised weeks ago!!!! - URGEND 

      • MateNavay's avatar
        MateNavay
        GoTo Contributor
        7 years ago
        The update for existing endpoint went live on update servers today and new installations should get the new package later this week.
        Unfortunately testing and fixing a few bugs took longer than expected.
    • HelmiPRE's avatar
      HelmiPRE
      New Contributor
      7 years ago

      Thank you

       

      i'm just testing an update via Windows Update and an installed LogMeIn AV - what will happen??!! i will keep you informed

       

      Helmut

      • HelmiPRE's avatar
        HelmiPRE
        New Contributor
        7 years ago

        Hi Matt,

         

        i told you about my "testing" - here are my results:

         

        - Origin: Windows 10 with 1809 installed

        - Origin: LogMeIn AV installed!!

        - Windows Update to 1903 will be processed (no blocking!!)

        - after configuring 1903 and installing other updates restart of the system was neccessary

        - Status: LogMeIn AV installed and some kind of information troubles.....

         

        -> the LogMeIn dashboard say: everything is OK and working / updates thru dashboard are done / ....

        -> the LogMeIn AV on the computer tells: licencees are expired in Content Control and Antimalware

         

        ...oops: at 09:30 this morning these licencees were received and the status is the same as on other pc's...

         

        Helmut