Forum Discussion

Ox1's avatar
Ox1
New Contributor
3 years ago

Login without having to type a password no longer works on mobile

For a little while now, I have not been able to login without having to type a password for windows on my mobile device even though the password is saved in the app.   I have been using this functi...
KateG's avatar
KateG
GoTo Manager
3 years ago

Hi BoroSec welcome to the GoTo Community. Have you tried logging out or clearing your clearing cookies and cache? 

BoroSec's avatar
BoroSec
New Contributor
2 years ago
Yes, logout was the solution - gave me the box/ option again. Thank you! You rock!
  • GaborO's avatar
    GaborO
    GoTo Contributor
    2 years ago

    Hi Sensible_Ray!

    Your problem might be that the service's cannot load its certificate and it has to be regenerated.

     

    Try this command on:
    64 bit Windows:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc
    32 bit Windows:
    "C:\Program Files\LogMeIn\x86\LogMeIn.exe" cert -createca -createsc

     

    Then restart the LogMeIn service.

  • Sensible_Ray's avatar
    Sensible_Ray
    New Contributor
    2 years ago

    Sorry the issue is when using LogMein Client  on Windows 10, not mobile