Forum Discussion

Ox1's avatar
Ox1
New Contributor
3 years ago

Login without having to type a password no longer works on mobile

For a little while now, I have not been able to login without having to type a password for windows on my mobile device even though the password is saved in the app.   I have been using this functi...
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi BoroSec welcome to the GoTo Community. Have you tried logging out or clearing your clearing cookies and cache? 

BoroSec's avatar
BoroSec
New Contributor
11 months ago
Yes, logout was the solution - gave me the box/ option again. Thank you! You rock!
  • GaborO's avatar
    GaborO
    GoTo Contributor
    11 months ago

    Hi Sensible_Ray!

    Your problem might be that the service's cannot load its certificate and it has to be regenerated.

     

    Try this command on:
    64 bit Windows:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc
    32 bit Windows:
    "C:\Program Files\LogMeIn\x86\LogMeIn.exe" cert -createca -createsc

     

    Then restart the LogMeIn service.

  • Sensible_Ray's avatar
    Sensible_Ray
    New Contributor
    11 months ago

    Sorry the issue is when using LogMein Client  on Windows 10, not mobile