Good morning, I have some issues for traffic scan of LogmeinAV.I have many cases where AV block an internet or intranet sites for contain malware / cloud virus and other.I don't see a way to insert in an exclusion list and disable all traffic scan it's no good. There is a way to make exclusion of singular http/https sites?

Hi AshC,What are we supposed to do in the meantime? One of the main reasons we've decided to use LogMeIn is the included antivirus. Theres no way we could offer LogMeIn Antivirus as it is to our customers as it is blocking so many websites on chrome, some of which are relied on for business.

I think Kaspersky should continue to be provided, while Logmein Antivirus isn't working properly.

I am simply taking the time to post to reinforce this as a needed option. If you provide the traffic scan feature, you need to provide the exclusion feature as well. Thanks.John

Seeing that Logmein Antivirus is based on Bitdefender, maybe the problem (and the solution) is similar to this. But Logmein Antivirus does not allow configuration at that level yet. Even if I apply a policy that disables all features of Logmein Antivirus, the problem still persists.

Same case here. But only when I use Google Chrome. Using other browsers (Edge or Explorer) I can access any URLs (including https)

Logmein AntiVirus - Site exclusions

19 Replies

rspostrspost68
New Contributor
5 years ago
Logmein AV has been a disaster. It never should have been offered until it included more features, e.g. a whitelist.
**bleep**
AshC
Retired GoTo Contributor
5 years ago
I'm sorry I don't have any updates on this development yet, hopefully in early 2021.
ShaneG6
New Contributor
5 years ago
Any update? I've been waiting over a month to roll this out, but we can't roll this out companywide without being able to control these blocks. I can't even get to my switches to make updates when I have LogMeIn AV running, which is a huge problem.

If we can't get this updated, we may have to go with another provider because we're paying for services we can't even use right now.
AshC
Retired GoTo Contributor
5 years ago
ShaneG6 I'm sorry I haven't heard of anything specific yet, and will double check with the team soon.
ShaneG6
New Contributor
5 years ago
Has anyone heard any updates on this? We started testing LogMeIn's antivirus solution, since we use their remote desktop solution, but I noticed on our test PC it's even blocking domain sites and internal HTTPS resources. This is really stupid if they put out a product that can block things, but can't let you choose not to block those things..
PaulfromRBCIT1
New Member
6 years ago
This has now become critical, we will be removing this product simply due to it not working...
b-esg
New Member
6 years ago
Just started rolling out Logmein AV and hit this issue. This is deal breaker, this needs to be fixed.
nationalparcel
Visitor
6 years ago
Also replying to stress how important the ability to exclude URLs is. I've had to manually remove this from 50 PCs because we can't function without the exclusions. Agree, they shouldn't have rolled it out until these basic features were addressed.
Tirrol
Regular Visitor
6 years ago
good afternoon
I am very disappointed with logmein, how can a company of this size launch an anti-virus without having a client approval, here in Brazil unfortunately has many governmental sites that do not follow the security standard, has many sites with self-signed certificates, but do not provide a site exclusion function and leave your customers unaltered this is inadmissible!
VBloye
New Contributor
6 years ago
There was a supposed fix a few days ago which apparently doesn't work with chrome. But thats the only browser we've had any issues with here. We have to roll this out to our customers now with one of their most important websites being blocked on the most used browser.