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hm105911's avatar
hm105911
New Contributor
5 years ago
Solved

Logmein Antivirus and Windows 10 2004

I just upgraded a test system to the latest Windows 10 2004 released 5/27.  But now LMI AV 6.6.16.216 states the "Current operating system version is not supported. Please install the latest product version." 

 

Is their another version available that I'm missing?

 

Thanks,

-Jay

  • AshC's avatar
    AshC
    5 years ago

    Yes, I can confirm the fix for this came out last week while I was away.  Thanks for your patience while we got up to speed. 

13 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hello,

    I apologize for the delay in supporting the newest Windows versions.  We are working on the solution currently and hope to have updates soon.

  • ghostknife's avatar
    ghostknife
    Active Contributor
    5 years ago

    I called support a week ago about this and they finally called me back after I hounded them for an update.  Currently they have no fix for the issue and could not even give an estimated time frame.  Disappointed that as large as LMI is they are not working with Microsoft/Bitdefender on testing future releases and if they know something isn't compatible send an email out letting people know.  I have asked for my case to be raised to level 3 support and if I get an update I will post it.  Not holding my breath.

  • Xav_prl's avatar
    Xav_prl
    Active Contributor
    5 years ago

    Approximatively the same problem here.

     

    It's impossible to install LogMeIn AV on the last version of Windows 10 (2004) : error message "Logmein AV installation failed" from Central.

    But on PCs that were running Windows 10 (1909) at the install and are now running windows 10 (2004) there is no problem right now.