The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
LogMeIn AntiVirus Not Being Detected
Today, all of our computers started slowly showing that they don't have LMI AntiVirus on them anymore even though it is clearly installed. Wonder if LMI pushed an update that broke it.
Manually restarted the service on one PC via remote control -> computer management -> reboot options -> restart logmein and it fixed.
Tried a O2M per support's instructions and it failed with blank log (that's helpful)
Now need a O2M solution.
You are lucky guys you have O2M... what happened if I have 700 laptops and not O2M...
Doing one by one manually.... No way....
Hello everyone,
I apologize for the oversight here, as these results were not expected by LMI. I want to assure you that the antivirus installed on affected devices is still fully operational, though the alerts may state otherwise.
A service restart will resolve the communcation betwen the AV and host, after you resend the 'Install LMI AV' command. I realize this is more work for you all, and am sorry we didn't catch this sooner.
Which service are we restarting?
- The logmein service
One at a time...
Dashboard -> remote control -> computer management -> reboot options -> restart logmein
Still haven't found a O2M solution
A service restart will resolve the communcation betwen the AV and host, after you resend the 'Install LMI AV' command.
Is this really the "official solution?"
