Forum Discussion

ddieckman's avatar
ddieckman
Active Contributor
6 years ago

LogMeIn AntiVirus Not Being Detected

Today, all of our computers started slowly showing that they don't have LMI AntiVirus on them anymore even though it is clearly installed. Wonder if LMI pushed an update that broke it.
pmahoney's avatar
pmahoney
Active Contributor
6 years ago

Which service are we restarting? 

itbus's avatar
itbus
Active Contributor
6 years ago
The logmein service

One at a time...
Dashboard -> remote control -> computer management -> reboot options -> restart logmein

Still haven't found a O2M solution
  • itbus's avatar
    itbus
    Active Contributor
    6 years ago

    Machines that have not restarted after Tuesday's Windows Update are not reporting AV status correctly.

  • itbus's avatar
    itbus
    Active Contributor
    6 years ago

    Here's the O2M command...

    net stop logmein & net start logmein

     

    When it runs, it will fail, reporting "Execution cancelled" and the log will be empty.  This is because the stop command kills its ability to report back the result.  I have verified manually on several machines that this works.  This will NOT however, get the AV Manage screen to show the correct status.

     

    After the service restart O2M finishes, you have to issue the "Install LogMeIn AntiVirus" command from the AV Manage screen.  I'm getting about 50/50 reporting correctly after doing this.  LMI Support says it will correct itself within 24 hours.