LogMeIn AntiVirus Not Being Detected
Today, all of our computers started slowly showing that they don't have LMI AntiVirus on them anymore even though it is clearly installed. Wonder if LMI pushed an update that broke it.
Forum Discussion
Same story here. 900 Endpoints with Windows Update issues and now LMI AV issues and the fix is to manually touch each machine (really?!).
To be honest, I am OK with the issue as it can happen to all/any of us. The problem is:
- lack of communication
- poor support
- no priority to fix
- no real (RMM) solution to fix
- no upgrades to platform for long-term stability
I hate to say it, but it may be time to start to look for a new RMM partner and that really stinks. Unfortunately things are getting worse here, not better.
John
This workaround works perfectly see below (for couple of users it could be useful) but I am waiting for a global solution as I have 700 users to fix.
One at a time...
Dashboard -> remote control -> computer management -> reboot options -> restart logmein
Tried to call them just now --> give up after 30min on hold :(
This is not working for me. When trying to push out a new version of LMI AV, it says Could not apply Policy. Please try again later.
The suggested fix does not appear to work for me, either. LMI has been restarted or the PCs have been rebooted altogether. Ran installation for LMI AV again and get the message "Could not apply policy. Try again later." Windows Defender still shows as the active AV.
Glad I didn't use GPO to disable Defender. Second-guessing my decision to ditch Webroot for this.
The suggested fix does not work for us either. The only way I can get it fixed is to either fully uninstall LMI client and AV then reinstall or delete the client form LogMeIn Central, wait for the LMI Control Panel on the client to prompty me to reconnect it to my account, push AV out again, and wait for a random time until it shows back up properly.
