LogMeIn AntiVirus Not Being Detected
Today, all of our computers started slowly showing that they don't have LMI AntiVirus on them anymore even though it is clearly installed. Wonder if LMI pushed an update that broke it.
Forum Discussion
The suggested fix does not work for us either. The only way I can get it fixed is to either fully uninstall LMI client and AV then reinstall or delete the client form LogMeIn Central, wait for the LMI Control Panel on the client to prompty me to reconnect it to my account, push AV out again, and wait for a random time until it shows back up properly.
Here's our latest...
Install LMI AV then wait 10+ minutes
Request AV status update wait 10+ minutes
Sometimes works sometimes doesn't
Wait 12+ hours and try again
All machines show LMI AV installed, active, and up-to-date when you log in locally
We're now up to ~75% reporting correctly
Hi,
Just call back this morning LMI support, they are still under investigation. As I did not have O2M, I have requested to have it temporarly (2 weeks) in order to run the command net stop logmein & net start logmein for all of my laptops. This way I will save a lot of time and energy. And then I need to renstall again the antivirus from the portal.
This process is very hit or miss. We still have a ton of agents showing a bad status for AV. Because it's only a cosmetic issue, it seems like LMI support doesn't find this a priority. However, it makes it very difficult to tell which machines are clean and which might have an virus alert.
I'm not sure what else to do at this point other than just keep banging my head against the wall with the steps we've figured out thus far. Support has not gotten back to me in 4 days and I don't have the time to sit on hold for 2 hours at a time.
Is there a command that will delete a client from the LMI Central Dashboard? Is there a command to join the client back to the dashboard without using the GUI? If so, we could make a script to remove the client, rejoin it, and push AV back out through the dashboard. This would automate what I've done manually to fix this on some servers.
The downside to deleting the client from the dashboard is the client losing LMI remote control capability. I've been using RDP to reconnect via the client GUI. However, RDP is not an option for all of our clients so the fix I did on servers won't work on everything else.
