Forum Discussion

MaVeN's avatar
MaVeN
Contributor
7 years ago
Solved

LogMeIn Antivirus will not install

I am stuck in a loop installing LogMeIn Antivirus on one endpoint. The system is running Windows 10 1903 (all updates applied) and has a new install of the LMI agent, and I am trying to install LM...
  • PMLouis's avatar
    PMLouis
    5 years ago

    We had experiencing the same issue, and we have received this morning an email LogmeIn support:

    Oct. 20, 2020

    Fixes

    • The new 6.6.21.304 version of LogMeIn AV install now runs without errors on operating systems that have Windows Updates KB4580347 and KB4579311 (Oct 13) deployed.

     

    I wish this could help you, cause i try to reinstall this morning and it works.

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Hi John,

Sorry for the error there when attempting the AV install.

 

Are there any messages associated with the red triangle icon?

  • MaVeN's avatar
    MaVeN
    Contributor
    6 years ago

    I now have this on a server machine I am trying to push the AV to.  

     

    The message on the red triangle is:

    Unable to install LogMeIn Antivirus.  Visit help.logmein.com for assistance.  
    Error message: LogMeIn AV install failed.

     

    There are no other AV products on the system.

    The installation process reboots the server and then fails.

     

    What remedies are there for this issue? (besides nuke and pave as I am not doing that with a server).

     

    Thanks.

    • TXTardis's avatar
      TXTardis
      Active Contributor
      6 years ago

      Since on a server my thought is first to check if all protections have been removed.

      If a Windows server: Bitlocker or other Encryption software – Compression is not turned on – Secure Boot is turned off (BIOS) – any products with “helpful AV components” like Acronis’s “Active Protection” that comes with True Image are turned off or might need to be temporarily removed – and if the server is a RO server which will not allow changes to survive a reboot.

       

      Off top of my head would start with those.

      • MaVeN's avatar
        MaVeN
        Contributor
        6 years ago

        If a Windows server: Bitlocker or other Encryption software – Compression is not turned on – Secure Boot is turned off (BIOS) – any products with “helpful AV components” like Acronis’s “Active Protection” that comes with True Image are turned off or might need to be temporarily removed – and if the server is a RO server which will not allow changes to survive a reboot.

        Off top of my head would start with those.

         

        Bitlocker or other Encryption software - no encryption
        Compression - Off
        No secure boot on this server
        Not RO Server

         

        What other suggestions are there since these items are negative?

        Thanks!

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      MaVeN Did you say you already performed a reboot of this server and the LMI AV error is the same?

       

      • MaVeN's avatar
        MaVeN
        Contributor
        6 years ago

        Yes.  Server has been rebooted (this has been ongoing for a month).  

         

        Looking for some sort of remedy.

         

        Thanks!!

  • MaVeN's avatar
    MaVeN
    Contributor
    7 years ago

    AshC,

    I never heard back from my ticket to support (#disappointed).  I had to deliver this machine to the customer today.  Due to its simple setup (very lucky), I nuked and paved the entire device and reinstalled everything to resolve the issue.  
    The red triangle provided no insight.  Basically could not install, see the LogMeIn Support pages.

    Thanks for the follow-up.  Hopefully, I will not see this one again.

    All the best.  John

    • TXTardis's avatar
      TXTardis
      Active Contributor
      6 years ago

      Sorry Folks having to rebuild the entire computer is NOT a solution to the issue. Having to rebuild a computer is a last ditch effort by a knowledgable person to at least be able to move on. Your Dad calls you on the phone, says: I have an issue, would you consider your response of "Well Dad, looks like you will need to rebuild your computer.......again" to be a "solution"?

    • jgutierrez's avatar
      jgutierrez
      New Member
      7 years ago

      I had to reboot, pushed the LMI A/V multiple times till it finally installed, frustrating when you have 175+ machines.  I called tech support, they have no solution, since it is eventually installing and their a/v is fairly new they are working out the bugs.