Forum Discussion

PMLouis's avatar
PMLouis
Active Contributor
5 years ago

LogMeIn AV delete saved password

Some of our users mention that, since we have changed for logMeIn-AV,  they lose their password saved on Chrome and also on Office Outlook 2016/2019 in their POP email account. So they have to re-enter all their passwords at anytime for their email account and for their websites that have password. Do you ever heard about this issue ? How can you help us ?  

Thanks ! 

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      PMLouis  It is strange that this only affects some of your clients.  Is there any difference in their User Account profiles, the Outlook security preferences, or LAN connections?

      • PMLouis's avatar
        PMLouis
        Active Contributor
        4 years ago

        The only change we have made is the installation of logMein/AV.  In some case we have created another local user profile, and we didn't have this issue anymore. It's about to confirm, this is the solution....