Forum Discussion

vrajm's avatar
vrajm
Active Contributor
2 years ago

Logmein Client An error Occurred

Hello

After a fresh installation of the client app on Windows 11, I was successfully able to use the client app to connect after closing the session and app while reopening the app prompted with  "An error occurred, please contact support," and I have tried this couple to time to have a fresh install uninstall the application using Revo still the problem remains the same 

and for support, the only solution I received was to reinstall the app, which just worked for one session, and then I got back to square ZERO 

please can someone help me to figure out this issue 

 

FYI. During this there no Windows update /patch installed  

 

 

 

  • vrajm's avatar
    vrajm
    2 years ago

    Hello there! To fix the error, please follow these steps: first, try opening the LogMeIn Client. Then, click on "View", followed by "Options", and select "Delete all stored login credentials". After that, restart your system. This should resolve the issue and ensure that the "Remember me" option is unchecked during login.

  • whereyouare's avatar
    whereyouare
    New Contributor
    2 years ago

    This is also happening to me. I've been forced to reinstall a number of times. Now it has just happened two days in a row. Any fix for this?

    • vrajm's avatar
      vrajm
      Active Contributor
      2 years ago

      Hello there! To fix the error, please follow these steps: first, try opening the LogMeIn Client. Then, click on "View", followed by "Options", and select "Delete all stored login credentials". After that, restart your system. This should resolve the issue and ensure that the "Remember me" option is unchecked during login.

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      Hi whereyouare welcome to the GoTo Community. It's possible there is some type of antivirus, VPNs and/or protection software in your computer that may be contributing to the issue. If you contact support directly, they will be able to walk through your settings and help determine the issue. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi vrajm, welcome to the community.

     

    After checking with the Central team I have opened a new support ticket for you and detailed what has already been tried.