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Georgiy's avatar
Georgiy
Active Contributor
2 years ago

Saved password is invalid, please log in manually - occurs with every new LogMein Client session

Hi, our users have encountered a login issue. Every time, when they start a new LogMein Client session, it asks for their password. Credentials have to be entered every time, even though they are saved. Are there any options to fix this?

 

 

  

 

 

7 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    HI Georgiy

    Reviewing your case it looks like we are waiting for an updated version with a fix, which is scheduled to be released today. Can you let me know tomorrow if there is still an issue? 

  • Georgiy's avatar
    Georgiy
    Active Contributor
    2 years ago

    As a workaround for the d773020272, the "Keep me signed in" has to be unchecked.

     

  • Georgiy's avatar
    Georgiy
    Active Contributor
    2 years ago

    KateG,

    I can't log in to the Logmein Client after the latest update.

     

  • Georgiy's avatar
    Georgiy
    Active Contributor
    2 years ago

    Hi KateG, thanks for the info. We'll be waiting for this fix with anticipation.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    HI Georgiy, nice to see you. 

     

    I checked your account history and see that support has been working with your org and reviewed logs. It appears that we are waiting for updates in a release that is now slated for next week, let's see what happens then. 

     

    Thanks for your patience and working with the team on this.