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LogMeIn Display Issues - Mac OS 11.6 (Big Sur) & 12.2 (Monterey)
After searching endlessly for a fix to this issue, I have resorted to posting what I am experiencing. I handle LogMeIn on (let's just call it) a lot of Mac computers for our organization. I h...
Hi barceneaux !
Thanks for giving a hint (fast user switching) on how the issue usually reoccurs for you. With this help we managed to reproduce and identify the root cause of the issue.
While there is a solution to remediate the problem, by unchecking & checking "Screen Recording" -> "LMIGUIAgent" in Security & Privacy settings, It is just a temporarily fix.
The real fix requires some development and a new release. We will inform you when the fix is ready.
A note just to make things clear: the "caffeinate -u -t 2" command was a temporary solution for the black screen issue when the display went to sleep due to energy saving settings. We launched a fix in our latest release (4.1.0.12203) for that problem.
Hi barceneaux !
Thanks for giving a hint (fast user switching) on how the issue usually reoccurs for you. With this help we managed to reproduce and identify the root cause of the issue.
While there is a solution to remediate the problem, by unchecking & checking "Screen Recording" -> "LMIGUIAgent" in Security & Privacy settings, It is just a temporarily fix.
The real fix requires some development and a new release. We will inform you when the fix is ready.
A note just to make things clear: the "caffeinate -u -t 2" command was a temporary solution for the black screen issue when the display went to sleep due to energy saving settings. We launched a fix in our latest release (4.1.0.12203) for that problem.
Thank you, Gabor. I appreciate the response. We are anxiously awaiting the fix.
I'm sure if future renditions of MacOS cause issues with LMI, we will find them. We manage a ton of Mac machines [mostly] running the latest MacOS.
In the future, is there a better way for me to report bugs similar to this one?
While LogMeIn works on the fix for this issue, I have found a workaround.
The solution is to disable Fast User Switching entirely. While this may be an issue for some users that bounce from one account to another, this will [seemingly] fix the issue with LMI.
To permanently disable FUS on a Mac machine, run these Terminal commands:
- sudo defaults write /Library/Preferences/.GlobalPreferences MultipleSessionEnabled -bool false
- defaults write .GlobalPreferences userMenuExtraStyle -int 0
- defaults -currentHost write com.apple.controlcenter UserSwitcher -int 8
So far, every machine we have deployed this fix on has not had the issue again - even after multiple restarts and attempts to break LMI again.
