Forum Discussion

jdemodl's avatar
jdemodl
Active Contributor
2 years ago

Mouse issues and Dual Cursors

over the last couple days, i have a few users complain that they have been having issues with their mouse cursor either not showing, disappearing or in some cases showing multiple mouse cursors. Has anyone else experienced similar issues and have a permanent fix for them? I think if i have the users check the box for Lock the keyboard and mouse on the logmein toolbar that seems to help.

Windows
  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago

    Hi jdemodl welcome to the GoTo Community. There have been no changes to LMI host software recently. Around the time this started, did you install and Windows Updates or 3rd party programs? 

    You may also want to do a latency check to see if there is a lag.