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nimblehi's avatar
nimblehi
New Member
5 months ago
Solved

New Workstation - LMI Client App survey after I disconnect from a remote host

Every time I disconnect from a remote host, the Logmein Client App asks me "how was your connection quality"

I've never had it ask me a single time in the past, until this new Windows 11 Pro workstation (the workstation I was previously using was also W11 Pro) and it also doesn't do it on my Macbook.

I searched through the settings but don't see anywhere to turn it off, am I just missing something or is this a known bug of some sort?

  • GlennD's avatar
    GlennD
    5 months ago

    Hi, the team has gathered a good amount of feedback from the survey and it has been turned off. This feedback along with other data that we have collected, will analyzed by the team as they look into connectivity feedback we have received. 

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  • kmadmin's avatar
    kmadmin
    New Member
    5 months ago

    Hi GlennD,

    There needs to be a setting to disable this feature. I understand that GoTo wants feedback from its customer base, but I manage 250 endpoints, and get prompted to answer the survey on every disconnect. 

    I also have about 20% of my user base who rely on LMI for remote access. I do not want to have them complain to me about it at all.

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi nimblehi, welcome to the community.

     

    It definitely sounds like an issue with the survey frequency. We will take a look at your account and get this corrected.