Forum Discussion

nimblehi's avatar
nimblehi
New Member
5 months ago
Solved

New Workstation - LMI Client App survey after I disconnect from a remote host

Every time I disconnect from a remote host, the Logmein Client App asks me "how was your connection quality"

I've never had it ask me a single time in the past, until this new Windows 11 Pro workstation (the workstation I was previously using was also W11 Pro) and it also doesn't do it on my Macbook.

I searched through the settings but don't see anywhere to turn it off, am I just missing something or is this a known bug of some sort?

  • GlennD's avatar
    GlennD
    5 months ago

    Hi, the team has gathered a good amount of feedback from the survey and it has been turned off. This feedback along with other data that we have collected, will analyzed by the team as they look into connectivity feedback we have received. 

13 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi, the team has gathered a good amount of feedback from the survey and it has been turned off. This feedback along with other data that we have collected, will analyzed by the team as they look into connectivity feedback we have received. 

  • Samuel-dm's avatar
    Samuel-dm
    New Member
    5 months ago

    Buen día

    Por favor retirar la encuesta de conexión; resulta bastante tedioso contestar en cada sesión remota, hace muy lento el proceso de soporte.

    Gracias

  • scottwilkins's avatar
    scottwilkins
    Active Contributor
    5 months ago

    GlennD, sounds like an issue with ALL accounts.  Stop this madness now.

  • Radicus's avatar
    Radicus
    New Member
    5 months ago

    I have the same issue now. It started after I upgraded to the new LogMeIn Client. It is disrupting the work flow. 

    Please add another survey to see who likes the first survey. You will quickly see that no one likes it. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi, I have shared this feedback with the team.

  • Fredly's avatar
    Fredly
    Regular Visitor
    5 months ago

    Just called support, was told this is life now. Perhaps if we pop this screenshot to them every time we see it, changes would be made...

  • Fredly's avatar
    Fredly
    Regular Visitor
    5 months ago

    Our swear jar has made a killing since the latest update...

  • 2ARM5's avatar
    2ARM5
    Active Contributor
    5 months ago

    I'm experiencing this from Windows 10 and 11 systems as well.  Really would like this "feature" disabled.