Forum Discussion

djamc's avatar
djamc
New Member
10 months ago
Solved

One2Many failures

Hello,

My business has used One2Many to some basic software distribution. However many times it fails on every computer for no discernible reason. One day it will fail on a number of computer and another day it successfully completes on those exact same computers.

Is there anywhere to get any actual logs, not just a count of how many computers ran and failed (completely useless)?

So is there anything that can tell me why its failing?

Thank you all.

5 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    9 months ago

    Hi Wazi888, please review the support article linked to in the marked solution. 

     

  • Wazi888's avatar
    Wazi888
    New Member
    9 months ago

    Troubleshooting One2Many Failures

    Hello,

    I’ve been using One2Many for basic software distribution in my business, but I’ve encountered persistent issues. The software often fails on multiple computers without any clear explanation. Interestingly, the same computers that fail one day might succeed the next, with no changes to the setup.

    I’m looking for detailed logs or insights beyond just a simple failure count, which isn’t helpful. Is there a way to access comprehensive logs or diagnostics to understand why these failures are occurring?

    Any guidance would be greatly appreciated!

  • CuddlyQuirk's avatar
    CuddlyQuirk
    New Member
    10 months ago

    Thanks for sharing the link to the debug logs article! It’s super helpful. As for the failures, I’ll check if any of the computers had pending updates at the time—definitely a good point to consider. I’ll update you once I’ve looked into it! 

  • CSM-Karla's avatar
    CSM-Karla
    New Member
    10 months ago

    djamcDid you enable the debug logs and tried running the One2Many task again? The debug logs will tell us what went wrong with the installation.