kpwdoc
5 years agoNew Contributor
Problem on Subscription
When my colleague register the hamachi he uses a wrong email address during purchases.
We tried to change the email address it is successful. However, when I edit my subscription. The change subscription is not showing. It agains asked ask either to use Free, Use Standard and Use Premium.
We already paid the standard subscription but we can't select it.
Please advise.
Hi kpwdoc
If your problem persists, please file a billing case for Customer Support to investigate internally: https://support.logmeininc.com/central/help/how-do-i-contact-support