The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

LockonCC's avatar
LockonCC
Active Contributor
5 years ago
Solved

Cached Credentials no longer work?

Slower and slower computer connections... then broken screen blanking, broken multi-monitor support and now broken credentials caching?  At first I thought it was my PC but now I am not able to used ...
  • GaborO's avatar
    GaborO
    2 years ago

    Hi N_Idaho,

    The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

     

    Should the issue still persist, please contact customer support, GlennD can help you with that.
    To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi N_Idaho, welcome to the community.

 

Can you provide any more details? Could someone else have updated the credentials on the PC? 

 

N_Idaho's avatar
N_Idaho
Active Contributor
2 years ago

Lol.  No dude.  I've had LMI issues with this one certain PC from the start.  The check box is there for "remember the creds" but when I login the next time it's forgotten them.  Even if I close out the session and re-open it, it has forgotten them already.

  • GaborO's avatar
    GaborO
    GoTo Contributor
    2 years ago

    Hi N_Idaho,

    The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

     

    Should the issue still persist, please contact customer support, GlennD can help you with that.
    To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)

     

    • RobertHabib's avatar
      RobertHabib
      Visitor
      9 months ago

      Thank you Gabor. It worked for me (after rebooting the host). 

      Do you know why it happened to only one computer and not to the other 22 in the same department?

      • GaborO's avatar
        GaborO
        GoTo Contributor
        7 months ago

        Hi RobertHabib,

        We've upgraded to OpenSSL 3.0.x in the new version. The old key, which was generated by an older OpenSSL version, might not be accepted by the 3.0.x version. Especially if the error message is "RSA_check_key returned with invalid RSA key: error:0200007B:lib(4)::reason(123)"

    • Leo_Cardoso's avatar
      Leo_Cardoso
      New Member
      10 months ago

      Hi GaborO

       Just to say that I've been having this problem in the last few days, and this tip worked for me. Thank you so much!

    • N_Idaho's avatar
      N_Idaho
      Active Contributor
      2 years ago
      That fixed it! Thank you very much!
      • Eliseo2787's avatar
        Eliseo2787
        New Member
        2 years ago

        tengo el mismo problema, pueden ayudarme? error 1327, no guarda credenciales. win 11 y desde app logmein de android. cada vez que inicio sesion tengo que introducir credenciales. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Okay, so 1 out of 250 computers is having this issue. Have you worked with our support team already? I can PM you a file to enable full debugging mode on this computer so that there are log files generated that can be reviewed.

     

    • N_Idaho's avatar
      N_Idaho
      Active Contributor
      2 years ago

      I have not reached out to support.  When I have in the past I have found then clueless \ worthless.