The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

casascoco's avatar
casascoco
Active Contributor
7 years ago
Solved

Your session may have timed out or the host may have gone offline

The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard.  The remote host says it is in session however w...
  • AshC's avatar
    AshC
    7 years ago

    casascoco  This could very well be caused by something on the host side, stopping the initial attempt. Please check that there are no pending OS updates. Could you reach out to Customer Support by phone when you have someone at one of the problem PCs to troubleshoot?

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

casascoco  Did the dashboard show these PCs as 'in session' already, or did that happen only after your innitial connection attempt?

casascoco's avatar
casascoco
Active Contributor
7 years ago

AshC  Only after the initial connection attempt

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    casascoco  This could very well be caused by something on the host side, stopping the initial attempt. Please check that there are no pending OS updates. Could you reach out to Customer Support by phone when you have someone at one of the problem PCs to troubleshoot?

    • DaveSC's avatar
      DaveSC
      Active Contributor
      7 years ago

      2nd April 2019

       

      Hi,

       

      Did you mange to get to the bottom of this problem? Support have been trying to resolve this issue for me for the past 4 months and I still have this issue on 100's of hosts.

       

      I would really appreciate if you could let me know if the issue has been resolved and if so, how.

       

      A desperate LogMeIn Central User

      • casascoco's avatar
        casascoco
        Active Contributor
        7 years ago

        Hey DaveSC,

        Sadly no. The issue still continues to pop up on a regular basis.  From what I've gathered it appears to be a problem with the LogMeIn Service, or one of its dependencies. This may be a shot in the dark but you could try setting up a recovery response for the LogMeIn Service.  My thought is for first and second failure restart the service at 1 and 2 minutes, and on subsequent failures restart the computer.  I have not tested this theory yet, but please let me know if you have success trying it out. I'll keep you updated if I have the time to try this fix.

         

        AshC I have tried calling support when on site, and they ask for remote access to the host, which my clients do not authorize due to NDA's and privacy policies.  I would be happy to try to walk through the problem with support without them creating a remote session to my client's host.  However, phone support appears to be unwilling to help in this manner.