Forum Discussion

Griff313's avatar
Griff313
New Contributor
3 years ago

Remote session only works in safe mode

I have a host computer i'm trying to connect to. The ctrl+alt+del command frm the console doesn't work, and neither does the ctrl+alt+insert or f12 commands. If I reboot in safe mode I can successful...
AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

Griff313   I'm not aware of any limitations while in console mode that would block the Ctrl-Alt-Del commands.  Have you tried a full installation of the host software with administrative rights on that PC? 

 

Can you say if this is a headless server somewhere, or another type of computer system? 

  • Griff313's avatar
    Griff313
    New Contributor
    3 years ago
    I did a full install again today, and still the same result. The only successful way i can log in is by rebooting in safe mode with networking. I should mention the customer device is running server 2019.
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      Thanks Griff313 

      We are testing a fix that should help with this failure.  I hope to have a release update in the coming days.