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AndrewH85's avatar
AndrewH85
Active Contributor
5 years ago

Screen Blanking not working after Windows 10 2004

Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.  My employee's are working remotely and rely on screen blanking for privacy. My co...
  • AshC's avatar
    AshC
    4 years ago

    Thanks for your patience everyone. 

     

    We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher.  Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method. 

     

Rubix's avatar
Rubix
Visitor
4 years ago

This is a temporary fix. 

Instruction for getting control of the “Blank Screen” function in LMI.

 

  1. Navigate to Device Manager.
  2. Right click on “Intel UHD Graphics 630. ( Your Graphics card might differ)
  3. Disable the device. (don’t worry, you don’t need this enabled to connect via LMI).
  4. Restart your workstation
  5. Connect back via LMI.
  6. “Blank Screen” is now working. (only one screen is displayed.  multi-screen setup is addressed in step 8).
  7. Go back to Device Manager >Intel UHD Graphics 630 > Right Click > Enable Device.
  8. Finally,  click on your LMI Options > Click Monitors > Multi-Monitor. (this is if you have a multi screen setup)

DONE!

 

Now you can toggle the “Blank Screen” box with no issues. 

 

NOTE: These settings will keep during “Sign Out” and if your PC goes to “Sleep”.  However, if you reboot, then these settings will be lost.

This appears to be a Graphics card driver issue. 

 

This was performed on an HP600 with an Intel UHD Graphics 630.

Possibly Rolling back your Graphics cards drivers to the 1903 version will fix this problem. I have not yet tested rolling back .

  • bcredeur's avatar
    bcredeur
    Active Contributor
    4 years ago

    I'm glad you found something but this isn't a great solution for mass deployments 😞 

  • VALucas's avatar
    VALucas
    New Contributor
    4 years ago

    Hi Rubix, or any other user more knowledgeable than I, am I navigating to the device manager on the HOST computer or the Remotely Controlled Computer?  (I hope I'm getting these terms right.)