Hi martinbristow ,
Sorry for all the trouble there.
I see that you created a couple of email cases some months back with our support staff. If this is affecting multiple networks, would you please call directly into support in order to fully document the environment and run connection tests? I am not aware of any changes made in the past year that would drastically slow down connections.
Hi AshC
Thanks for the reply however given the sea of forum compaints regarding LogMeIn performance I don't hold much hope that this is just an isolated incident or that (short of some major infrastructure investment/upgrades) you'll be able to fix the problem.
To clarify I've been using LogMeIn since 2007 during which time performance has slowly degraded to the point where the product is virtually unusable, you must be aware of these ongoing issues..?
Thanks
Martin.
martinbristow Sorry, I don't know of any ongoing, under investigation, or known issues like the ones you describe. When I remotely connect myself, at the office (T-1), I have a delay of less than 1 second. If your performance degradation longer than that in all environments, would you be able to call into support directly instead of creating an email case? This would help us document any connection problems that could even be geographically isolated.
Ok so just got off the phone to 'Charles' in LogMeIn support Costa Rica and as suspected he wasn't able to help & insited the problem is "at our end". He wasn't even interested in testing our account specifically until I insisted he try which I find very odd.
As discussed we can reproduce the behavior when accessing LogMeIn from several different sites & across many different machines, apparently the problem is still "at our end".
Very frustrating support experience to say the least, as I say we will be leaving for ScreenConnect as soon our subscription expires.
martinbristow I apologize if the support experience came to no conclusions. If you click on my Community name, you may send me your contact information to have a technician review the case as soon as possible.
